Media & Communications
The Future of Communications
AI, Analytics, and Machine Learning:
The Future of Customer Experience in Communications

Digital service providers that are going to win customers will get insights fastest and take action, which requires applying artificial intelligence (AI), predictive analytics, and machine learning (ML) to transform the customer experience.

Download this ebook to find out:
  • Why AI, analytics, and ML are the next frontier in a digital world
  • 3 AI and ML priorities for a successful digital transformation
  • 4 case studies of leading companies
See what global decision makers saying about creating new revenue streams and building market differentiation.

Executives within the Media & Communications industries know their customers are driving change, and that keeping up with their needs is crucial to business:


of enterprises are accelerating the use of communications cloud technologies in the next five years


of enterprises agree that lines of business are asking for live customer engagement experiences


say most customer interactions start on the web, on a mobile device, or in an application

More Media & Communications Resources:

  • Successful Digital Transformation

    BLOG: Top-Five Requirements for a Successful Digital Transformation


  • Responding to Change

    REPORT: The Communications and Media Industry Responding to Change


  • Industry Viewpoints on Media

    DIGITAL EBOOK: Industry Viewpoints on Media & Entertainment


Learn how Verizon anticipates customer needs and delivers a personalized, contextually relevant experience that engages customers on their terms and across their preferred digital channels.


How can Oracle CX help Media & Communications businesses?

Ready to talk to an expert?

Ready to dive in
  • Chat
Sales Chat

Considering a purchase?

Start chat