Media & Communications
For Communications Service Providers
For Communications Service Providers,
Delivering a Great Customer Experience Is Paramount

In a market full of disruption and vast customer choice, communication service providers (CSPs) must turn to technologies such as AI and machine learning to drive customer engagement and loyalty.

Download the brief to find out:
  • Why AI, analytics, and ML are the next frontier in a digital world
  • How to provide intelligent customer engagement with chatbots and Oracle CX
  • 4 case studies on industry leaders
See what global decision makers saying about creating new revenue streams and building market differentiation.

Executives within the Media & Communications industries know their customers are driving change, and that keeping up with their needs is crucial to business:


of enterprises are accelerating the use of communications cloud technologies in the next five years


of enterprises agree that lines of business are asking for live customer engagement experiences


say most customer interactions start on the web, on a mobile device, or in an application

More Media & Communications Resources:

  • Successful Digital Transformation

    BLOG: Top-Five Requirements for a Successful Digital Transformation


  • The Future of Customer Experience in Communications

    AI, Analytics, and Machine Learning: The Future of Customer Experience in Communications.


  • Industry Viewpoints on Media

    DIGITAL EBOOK: Industry Viewpoints on Media & Entertainment


Learn how Verizon anticipates customer needs and delivers a personalized, contextually relevant experience that engages customers on their terms and across their preferred digital channels.


How can Oracle CX help Media & Communications businesses?

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