Customer Experience
High-Tech & Manufacturing: Focus on Customer Experience

The arrival of a “fourth industrial revolution” has changed everything in high-tech and manufacturing (HTM)—from the way products are manufactured to the way they’re serviced and sold.

In this ebook, you’ll learn:
  • The rise of the product-as-a-service model
  • Game-changing technologies within HTM
  • Accelerating transformation in 2 key areas
Find out the 6 major benefits Oracle CX offers to high-technology and manufacturing companies.

Business leaders within HTM are putting a major focus on improving the experiences they deliver to customers:

40%

of manufacturers will provide product-as-a-service platforms to meet new customer demands.

75%

of manufacturers are updating their operations with IoT and analytics to mitigate risk and improve time to market.

85%

of spare parts suppliers will incorporate 3D printing in their business within 5 years.

Additional HTM Resources

  • Industry Viewpoints

    DIGITAL EBOOK: Industry Viewpoints on Industrial Manufacturing

    READ NOW

  • Oracle CX offers

    DIGITAL EBOOK: Industry Viewpoints on High-Technology

    READ NOW

  • Adapting Manufacturing for the Digital Age

    REPORT: Adapting Manufacturing for the Digital Age

    READ NOW

Watch how Elgin re-imagines their industry with Oracle Cloud CX and emerging technologies.

How can Oracle CX help HTM businesses?

  • Identify the Right Customers

    Identify the Right Customers and Make Relevant Offers

  • Deliver

    Streamline Sales for Traditional Direct and Distribution Channels

  • Deliver Proactive Service

    Deliver Proactive Service and Support through IoT and AI

Learn more about each of these benefits for High-Technology or Industrial Manufacturing.

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