Retail & Consumer Goods: Focus
Customer Service
Retail & Consumer Goods: Focus
on Customer Experience

Newer business models are addressing more customer needs by offering exceptional, differentiated user experiences to enable convenience, personalization, and security—they’re creating new competition like never before.

In this ebook, you’ll learn:
  • The meltdown of retailers & rise of direct-to-consumer models
  • What to do now to change and adapt for future success
  • Accelerating transformation in 3 key areas
Learn how Perry Ellis future-proofed their CRM in 6 key ways with Oracle CX.

Consumer behaviors and expectations are vastly different today. How attuned are you?

58%

of consumers shop online instead of in-store because its available 24/7

73%

of consumers use multiple traditional and digital channels while shopping

78%

of millennial shoppers spend money on experiences over material items

Additional Consumer Goods & Retail Resources

  • Perry Ellis future-proofed their CRM

    EBOOK: Go Direct-to-Consumer and Prepare your Business for Success

    READ NOW

  • Retail in 4 Dimensions

    EBOOK: Retail in 4 Dimensions: Understanding Consumer Behavior in an Age of Relativity

    READ NOW

  • Unload Technical Debt

    EBOOK: Unload Technical Debt and Transform Commerce

    READ NOW

Watch how Moleskine uses cloud technology to streamline and improve their extensive online business.

 

How can Oracle CX help Consumer Goods & Retail businesses?

  • Identify the Right Customers

    Identify the Right Customers and Make Offers in "Moments-of-Need"

  • Deliver

    Deliver Excellent Support & Service Throughout Customer Life Cycle

  • Streamline Sales

    Streamline Sales Through Traditional and D2C Channels

Learn more about each of these benefits for Consumer Goods and Retail.

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