Customer Service
EBOOK
Get Smarter with Customer Service &
Differentiate from Competition
Scan the Headlines:
  • Learn how to build a complete customer service approach that gives you the competitive advantage
  • Find ways to offer compelling, unique service experiences that improve customer satisfaction and retention
  • Get tactics to apply to your service strategy that deliver real results for the business

Customer service teams are the backbone of customer experience, and effective teams are involved across the entire buyer journey. Customers say:

valuing their time

valuing their time is the most important thing a company can do to provide them with good online customer service.

they get irritated

they get irritated if they can’t speak to a real person immediately when desired.

remain loyal to brands

they’ll remain loyal to brands offering great customer service.

More Customer Service Resources

The Future of Customer Experience: 4 Ways Your Business Can Prepare
The Future of Customer Experience

In this ebook, service teams learn how to future-proof customer experience by using 3 key technologies.

Magic Quadrant for the CRM Customer Engagement Center 2018
Magic Quadrant for the CRM Customer Engagement Center 2018

In this report, find out why Gartner recognized Oracle as a leader in Magic Quadrant for the 9th time in a row.

Watch the video below to get a glimpse into the future of next-generation service and learn how organizations can prepare to for the ever-connected consumer:

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