Forrester Analyst Report
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The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017
  • Oracle's position as a leader that 'excels at knowledge-infused omni-channel service"
  • Market trends for customer service, including the increased use of analytics and intelligence to uncover customer insights
  • Service solution vendor positioning based on a 35-criteria evaluation to help service professionals select the right partner
Access The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2017
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