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Oracle Retail RACK

Setting the Bar: Global Customer Experience Trends 2019. This report, based on a global survey of over 15,800 consumers and 210 retailers, explores consumer expectations and retail perceptions of final mile execution, mastering the connection and the store user experience.

Get a Regional Perspective

The bar with which consumers measure experience is in constant flux, with every great experience raising customer expectations. Take a closer look at global consumer key trends.


Oracle Retail COVID-19 Resource Center
Helping Retailers Lead in a Time of Crisis

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